FAQS

How Can We Assist?

WHAT ARE THE PAYMENT OPTIONS?

WHAT HAPPENS IF MY DOLL IS LOST OR DELAYED?

WHAT HAPPENS IF MY DOLL ARRIVES BROKEN?

HOW LONG FOR MY DOLL TO BE PRODUCED?

WHAT ARE THE MEASUREMENTS OF THE DOLLS?

WHAT DOES BJD MEAN AND OTHER TERMINOLOGY?

WHAT ARE THE PAYMENT OPTIONS?

We accept Paypal, Wix payments and manual payments. Please see bottom of page to see more detail of credit/debit cards accepted.

WHAT HAPPENS IF MY DOLL IS LOST OR DELAYED?

Please contact us if you have been waiting longer than expected for your doll. We will file a search form with the postal carrier used and ask you to do the same with yours. In the unfortunate event that the shipment can not be found we will replace your doll at no extra cost to you. We will require proof that a claim/search form has been submitted with your postal carrier. 

WHAT HAPPENS IF MY DOLL ARRIVES BROKEN?

If the box is damaged when the postal carrier is delivering your order, you can refuse to accept it and they will have to send it back to us here. If you have noticed your doll is broken after you have received your order, please contact us and provide photos of damage. We will work with you to either replace the doll or parts affected. 

HOW LONG FOR MY DOLL TO BE PRODUCED?

Doll production takes up to 14 days to ensure high quality as well as ensuring it is packaged perfectly to ensure your order is same on their journey.

WHAT ARE THE MEASUREMENTS OF THE DOLLS?

Please find the measurement charts for each doll on their listing, a copy of the measurement chart is sent with all doll orders. We provide detailed measurements to help you find outfits and accessories from third parties that will fit.

WHAT DOES BJD MEAN AND OTHER TERMINOLOGY?

Here is a list of common terminology for ball jointed dolls:

BJD - Ball Jointed Doll

Blanks - Dolls without any face-up or body blushing

OOAK - Original, One-Of-A-Kind dolls that are completely unique.

Face-Up - Painting of the face for dolls to define the features of the face.

Body Blushing - Painting of the body for dolls, to accentuate features and provide a more realistic finish.

Full set - A doll that comes with all add-ons including but not limited to face-up, body blushing, wig, outfit, shoes and accessories.

Generations - An iteration of a doll design. Here at Cornucopia Dolls we are always working to improve the design of our dolls from one iteration to the next.

If your query has not been answered here, please do not hesitate to contact us.